Service Agreement

LaunchNeo, a brand by CG Media LLC (“LaunchNeo” / “we” / “us” / “our”), provides website design, hosting, domains, and related services for our clients (“you” / “your”). We provide customer support for all services that we provide.  We complete all work in a professional and timely manner. Pricing is agreed to before services are provided and is subject to change without prior notice. Refunds will not be provided for websites which are completed or in the process of being completed unless the website does not meet your expectations. We always guarantee that you will be satisfied with our work and will provide a refund for websites which do not meet your expectations. Refunds will not be provided for websites which have already been launched / made live (viewable to the public) except as described in the billing section of this agreement. By using our services, you agree to the terms of this service agreement. By using our services, you also agree to the terms of our privacy policy and terms of use.

Rights and Ownership
All content created by LaunchNeo including, but not limited to website design and layout, images, graphics, and other content we provide is the copyright protected property of LaunchNeo, which is provided to you on a leased basis for display on the LaunchNeo hosting platform and may not be transferred or sold to anyone. Termination of services will result in the loss of this lease and the related content and/or services.

Content other than copy which you have written or media (pictures, videos, or graphics) which you have provided is not to be transferred or sold to anyone including other hosting services or website designers. Our designs and other copyrighted materials may not be used outside of our service. You may not copy, transfer, or otherwise duplicate websites which we make.  

Domains
Domains are leased to you and are considered as your property as long as your account is in good standing. If you have a past due unpaid balance, or if you have violated any of our terms of use or policies, we reserve the right to transfer your domain to our ownership. If your account is in good standing without any past due balance, you may choose to transfer your domain upon termination of services. Accounts which have not paid any service charges can not transfer domains.

Billing
Recurring services including, but not limited to website packages (LaunchPlans) are automatically charged. Late payments may result in suspension of services. Accounts which are 60 days or more past due are subject to termination. In order to restore services the full balance due must be paid. We reserve the right to deny restoration of a suspended or terminated website and permanently discontinue services. Accounts with three or more late payments or more than three rejected payments are also subject to termination.

You can change or cancel your plan at any time for any reason, however, your website must meet the requirements of the selected service plan. Refunds will be given for full months of service remaining in monthly plans. Refunds for monthly plans will not be given for partial months. Yearly plans are non-refundable except for full remaining years (in the case of purchasing multiple years of service). Any payment processing fees which we incur will be deducted from the refund.

Service and Support
Our service provides a package with a website and hosting services included. The website design is a one-time service. Once a design is approved and the website is made live (viewable to the public), no more revisions will be included for the website design beyond what is stated in the details of the subscription plan. After the website is made live, additional website redesign or editing of any type can be completed for an additional charge, except in the case where the subscription plan states otherwise. All of our subscription plans are an ongoing service which will be billed on a recurring basis. You must have an active service subscription package subscription in order for your website to continue to be operate.

Service Details
Our service does not guarantee any features other than those listed on the product detail pages. More features may be available for an additional charge. All of our packages with eCommerce include the manual creation of up to 10 products. All products beyond the initial 10 must be submitted to us in CSV format for automatic upload. Packages without eCommerce do not include online store features or SSL protection.

Service Quality
We provide fast and reliable hosting services, however, we can not guarantee a specific load time or server uptime. We provide support for all of the services which we provide and will do so in a timely and professional manner, however, we do not guarantee a support response time. We reserve the right to terminate services for anyone who we feel is abusing or overusing our support services.

Requirements and Limitations
We require all websites to be purchased as a package with hosting service. Storage for each website is limited to 2GB and bandwidth is limited to 15GB. You may not use any service outside of LaunchNeo to work on your website, hosting service, or other services provided by us. Allowing outside services to access your account without permission from us may result in account suspension or termination with a refund. Free domains are offered only for use with websites and hosting provided by us. All websites created by LaunchNeo feature a link to our website which can not be removed from your website.

Your website can not contain content which is related, but not limited to: illegal activity, adult content, gambling, drugs, violence, malware, phishing, hacking, criminal activity, harmful or threatening information, or other graphic or objectionable content. We reserve the right to immediately terminate services without prior notice for anyone who we feel is abusing this policy. This decision is will be made at our discretion.

Service Disruption
Although we are committed to providing the best service with a 99.9% uptime, we can not guarantee a specific uptime. We plan to offer this service forever, however, in the unlikely event of the termination of this service, we would provide website backups to existing customers and transfer domains to their ownership at no additional cost (account balance must be current).

Approval and Termination
We require all accounts to be approved for service. We reserve the right to reject new accounts for any reason. Any accounts which are rejected before services are initiated will receive a full refund. If you violate any of our terms or your website interferes with our services in any way we reserve the right to suspend or terminate your account without prior notice. We also reserve the right to suspend or terminate services at our discretion for any reason.

Terms of Use and Privacy
By using our website or any of our services, you agree to our privacy policy and terms of use. By purchasing website design services, hosting services, or domains, or any other service, you agree to all of our policies including this service agreement. This service agreement will be considered as a contract and will be enforced starting upon the commencement of our services. All policies are subject to change.

This agreement was last updated on September 4, 2019.